Learn More About – Jerilynn Chapin

Tell us a little bit about your background. (Where did you go to school, where are you from, etc.
I was born and raised in Bradenton, Florida and graduated from Bayshore High School.
What are your key accomplishments in your field/ on the job?
I have been at Boyd for almost 4 years as the receptionist, more recently the Office Administrator. I am really enjoying embracing different roles with this agency.
Why did you choose to work in this industry?
I worked in the banking industry for 23 years and I wanted to make a career change. I knew people at this agency and was excited when I found out a position had opened.
Tell us about your approach to customer service.
I talk to everyone with a smile to make them feel welcomed in person or on the phone. A smile gives even the unhappiest person a sense of calming and reassures them they have my undivided attention. I also believe in quickly responding to client needs so I try my best to get them to the right person with as few questions as possible with a professional tone.
What would your pet say about you if we asked for a reference?
My pet would say I was comforting and kept a clean home.
Describe yourself using only film titles.
Steel Magnolia
What’s the best piece of advice you’ve ever received?
Never point out your physical flaws, most people don’t notice until you say something, especially your husband.
Is there something that excites you so much it keeps you awake the night before?
Nope! The happier I am, the better I sleep.
Describe the most incredible view you’ve ever seen.
The first meeting of all three of my children. The most beautiful sight I ever have seen.
What’s your pizza order?
The Works! Meat and Veggies 🙂