Learn More About – Kathryn Moss
Tell us a little bit about your background. (Where did you go to school, where are you from, etc.
I am a Manatee County native, attended Ballard & Bradenton Elementary, W. D. Sugg Middle School, and graduated from Manatee High School. My husband and I have been together since high school and have one son and one grandson.
What are your key accomplishments in your field/ on the job?
Knowledge of the various insurance products and underwriting guidelines. I have improved my customer relationship skills and can now meet the client’s needs to make sure they are prepared for life’s challenges. I have also learned the skills to prepare me to resolve concerns and issues between companies and clients.
Why did you choose to work in this industry?
It was an opportunity to change my career path and it provided a challenge to grow in a different direction.
Tell us about your approach to customer service.
Most people are only looking at the cost – bottom line. I try to educate the insured so that they understand insurance is financial protection and it’s about having the right coverage to protect themselves, their property, and assets.
I walk fast.
What’s the best piece of advice you’ve ever received?
Look out for yourself because no else will.
Describe yourself using only film titles.
Mona Lisa Smile
What’s the last song you listened to?
You Got To Believe in Something by Jonathan Butler
Is there something that excites you so much it keeps you awake the night before?
Anytime I travel.
Describe the most incredible view you’ve ever seen.
Grand Canyon (while flying in a small 10 seat Cessna plane.)
What’s your pizza order?
Demetrios Special – no green peppers.