Learn More About – Lexie Guanchez
Tell us a little about your background.
I attended school at Ferris State University in Big Rapids, Michigan. While originally from Michigan, I have called Bradenton home for the last 13 years.
What are your key accomplishments in your field/ on the job?
Key accomplishments for me have been graduating from the United Healthcare Brokers Academy, getting 2-15 certified (life, health and variable annuities), and extensive benefits training in medical, dental, vision, group term life, short term disability, long term disability, and worksite benefits.
Why did you choose to work in this industry?
After working in finances and banking for several years, I got an opportunity with a large national broker to sell employee benefits and jumped at the opportunity. I enjoy this industry because it allows me to not only help business owners put together a comprehensive and affordable program for their employees, but I also get to help each employee understand their benefits and how to use them efficiently.
Tell us about your approach to customer service.
I am very honest and straight forward. I am responsive and helpful during or after business hours. If I do not know the answer, I will find it. I identify the root of the problem, put in place countermeasures, and eliminate the problem from ever happening again.