Learn More About – Richard Gross, AAI

Tell us a little bit about your background.
Originally from New Jersey, I started my insurance career with The Aetna Insurance Company after moving to Tampa in 1957. After spending about 13 years on the “Company” side of the insurance business and living in several different States, I joined a local insurance agency in Bradenton where I spent the next 28 years. Retired the first time in 2002 and came back into the business when I joined Boyd Insurance and Investment Services, Inc. in 2006 where I am serving as the Director of Business Development. My wife Joyce and I will celebrate our 60th anniversary in October. We have 5 children, 10 grandchildren, and one great-grandchild.
What are your key accomplishments in your field/ on the job?
Attaining my AAI designation and actually teaching the course at the same time.
Why did you choose to work in this industry?
It was a good fit after moving to Florida in 1957 and proved to be a great move and opportunity.
Tell us about your approach to customer service.
I try to be certain that I am always available and know what I am doing when handling all their insurance needs. If I cannot help them, I will always try and put them in touch with someone that can.
What would your pet say about you if we asked for a reference?
I really take care of “Luke”! He is the best and I hope he feels the same way about me.
What’s the best piece of advice you’ve ever received?
Do you absolute best and always be sure and say “Thank you”!
What’s the last song you listened to?
The Old Rugged Cross by Alan Jackson
Is there something that excites you so much it keeps you awake the night before?
The anticipation of a great trip with my wife, it used to be the whole family but we are now a little older.
Describe the most incredible view you’ve ever seen.
The sunset on Anna Maria Island.
What’s your pizza order?
If you can put it on a “pizza crust” just do it! Italian is my favorite food! Visiting Italy was a real treat when we went several years ago.